FREE shipping for purchase over RM80.00 within Klang Valley!
Made from scratch using whole ingredients!
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
We offer various kind of Payment Methods as shown below :-
1. Grabpay

2. Duitnow QR PAy

3. Offline Bank Transfer

 

Please bank-in cheque/cash to the following account :

Bank Account Information
Name of bank: Maybank
Account number: 5123 1664 0972
Pay to: Foodteq Holding Sdn. Bhd.

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After you made the payment, please upload your receipt via receipt upload section under my account footer section (bottom of the website page).
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Your purchased products will not be delivered until we have the payment slip confirmation.

If you have trouble uploading your receipt, kindly please send us an email at hanah@foodteq.my

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR)

Q. How long does the delivery usually takes?
Delivery usually will takes about 3-5 business days


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page.

1. Reach out to us via company general hotline: +6016-9345994

2. Kindly send us an email to hanah@foodteq.my for us to clear your doubts.